FAQ

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安装应用
售后与其他

- What is the size of the Modula Group and how many employees does it have worldwide?
  
  A
  
  Modula is a global leader in automated storage solutions, operating three manufacturing facilities worldwide — located in Reggio Emilia (Italy), Ohio (USA), and Suzhou (China). The Group employs over 1,000 people globally. In China, the Suzhou plant serves as Modula's Asia-Pacific hub — an integrated smart manufacturing center encompassing production, sales, and after-sales service.
- Does Modula have a production plant, assembly center, or warehouse in the Asia-Pacific region?
  
  A
  
  Yes. The Suzhou plant in China is Modula's Asia-Pacific hub — an integrated smart manufacturing center covering production, sales, and after-sales service to address the needs of the entire Asia-Pacific market.
- How is Modula China's sales and service network structured?
  
  A
  
  Modula China's sales network covers 4 major regions across the country — North, East, West, and South China — with nationwide on-site service capabilities to ensure timely response and support for customers in every region.
- Does Modula China have distributors or agents?
  
  A
  
  Yes. Modula has established a standardized distributor network worldwide, with dozens of authorized partners in China. Customers can verify authorized distributor information through official Modula channels.
- What production model does the Modula plant operate?
  
  A
  
  Modula's Suzhou plant operates on a Make-to-Order (MTO) model, enabling customized production based on specific customer requirements to ensure that every unit precisely matches the customer's storage scenario and operational needs.
- How long does it take to manufacture a Vertical Lift Module?
  
  A
  
  Thanks to Modula's localized production strategy, the Suzhou plant can deliver a Vertical Lift Module in as little as 4 weeks — significantly reducing customer lead times.
- What are the key quality inspection stages at the Modula plant?
  
  A
  
  Modula operates a rigorous quality control system. Key inspection stages include:
  •Tray welding strength testing.
  •Column external dimension inspection.
  •Tray load deflection testing.
  •Electrical cabinet function test.
  •Packaging error prevention check.
  •On-site full-system functional test.
- What international certifications does Modula hold?
  
  A
  
  Modula products are certified to multiple internationally recognized standards, including: ISO 9001, ISO 45001, ISO 14001, TÜV-GS.
- What are the primary applications for Modula Vertical Lift Modules?
  
  A
  
  Modula Vertical Lift Modules are ideal for storing small to medium-sized materials and high-value items characterized by diverse SKUs, small batch sizes, and high turnover frequency.
- What is the maximum height of a Modula Vertical Lift Module?
  
  A
  
  Modula standard units can reach up to 21 meters (approximately 7 floors), with custom heights of up to 24 meters available, maximizing vertical space utilization to achieve "small footprint, large capacity" storage. Please note that height ranges vary by model: the Slim series ranges from 2.4m to 7m, while the Lift series ranges from 3.3m to 21m.
- What is the floor space requirement for a Modula Vertical Lift Module?
  
  A
  
  Most standard models can be deployed within a footprint of under 15 square meters. The Modula Slim model, in particular, has a depth of just 1.6 meters and occupies only 3 square meters — making it ideal for space-constrained production or storage environments.
- Can Modula Vertical Lift Modules be used outdoors?
  
  A
  
  Yes. With appropriate protective measures in place (such as canopies and wind protection), Modula Vertical Lift Modules can operate reliably in outdoor environments.
- How many picking positions can a Modula Vertical Lift Module have?
  
  A
  
  A single unit can be configured with up to 4 picking positions, with the option to position picking levels across different floors — significantly improving operator access efficiency.
- Can Modula Vertical Lift Modules handle inbound and outbound operations simultaneously?
  
  A
  
  Yes. Modula supports simultaneous inbound and outbound operations through an intelligent control system, ensuring smooth and efficient material flow.
- Are Modula Vertical Lift Modules standardized? Can they be customized?
  
  A
  
  Modula Vertical Lift Modules feature a modular design, offering both standard specifications and extensive customization options to meet diverse operational needs.
- Can Modula Vertical Lift Modules be equipped with temperature and humidity control?
  
  A
  
  Yes. Modula Vertical Lift Modules can be optionally equipped with temperature and humidity control systems, providing a controlled storage environment for temperature- and humidity-sensitive products.
- Can Modula Vertical Lift Modules be ESD-protected?
  
  A
  
  Yes. For static-sensitive materials such as electronic components, Modula offers an ESD (Electrostatic Discharge) protection option to ensure safe storage.
- Are Modula Vertical Lift Modules dustproof?
  
  A
  
  Yes. Modula Vertical Lift Modules feature enclosed cabinet structures that effectively prevent dust ingress, meeting clean-storage requirements.
- Can Modula Vertical Lift Modules meet cleanroom standards?
  
  A
  
  Yes. Modula Vertical Lift Modules can meet storage requirements for ISO Class 6 to ISO Class 8 cleanroom standards, making them suitable for industries with strict cleanliness requirements — including medical devices, pharmaceuticals, and biochemistry.
- What is the difference between a Vertical Lift Module (VLM) and a Vertical Carousel (VC)?
  
  A
  
  A Vertical Carousel operates like a Ferris wheel, rotating the entire shelf system to bring materials to the operator. In contrast, a Vertical Lift Module works like a vending machine — only the targeted tray is retrieved by the lifting mechanism while all other trays remain stationary. As a result, VLM is significantly faster since it moves only a single tray, while the VC rotates the entire system.
- What are the key advantages of Modula Vertical Lift Modules?
  
  A
  
  The core advantage of the Modula VLM lies in its goods-to-person automation philosophy, which fundamentally transforms traditional warehousing by delivering improvements across four dimensions: space utilization, operational efficiency, picking accuracy, and workplace safety.
- How does Modula ensure high picking accuracy?
  
  A
  
  Modula ensures high picking accuracy through multiple integrated technologies:
  • Goods-to-person principle: The system automatically delivers the target tray to the operator — eliminating walking and searching, which reduces errors at the source.
  • Intelligent assistance systems: Optional laser pointers and LED position indicators precisely guide operators to the correct item location.
  • System verification: Integration with WMS enables barcode scanning and validation at the point of pick.
  • Item-level precision picking (Next series): Utilizing movable partition designs that open only one specific compartment at a time — physically preventing incorrect picks.
- Can Modula Vertical Lift Modules integrate with AGVs/AMRs?
  
  A
  
  Yes. Modula VLMs can be integrated with AGVs (Automated Guided Vehicles) or AMRs (Autonomous Mobile Robots) for fully automated material handling. Through WMS integration with robotic dispatch systems, the entire workflow — from picking to production line delivery — can be fully automated.
- Are there ceiling height requirements for Modula VLM installation?
  
  A
  
  Yes, but the system offers great flexibility. Modula units can be customized from 2.4m to 21m in height. A minimum clearance of 10 cm must be reserved above the equipment during installation.
- Are there floor loading requirements for Modula VLM installation?
  
  A
  
  Yes. Floor load requirements depend on the actual weight of materials to be stored in the unit, typically ranging from 3 to 8 tons per square meter. A site-specific assessment is recommended.
- What are the power and network requirements for Modula VLM installation?
  
  A
  
  The following infrastructure conditions are required:
  Power supply: Three-phase four-wire, 400V, 50/60Hz, 6.5KW.
  Network connection: Stable network with fixed IP addresses (quantity depends on system configuration) — required for integration with WMS, ERP, and other systems to enable real-time data synchronization and remote diagnostics.
- Is Modula VLM energy consumption high?
  
  A
  
  vNo. Modula VLMs feature an energy-efficient design:
  On-demand energy consumption: Power is consumed only during operation, with the system entering low-energy standby mode when idle.
- Which industries can benefit from Modula Vertical Lift Modules?
  
  A
  
  Modula solutions are deployed across a wide range of industries, including: Mechanical Processing, Automotive Manufacturing, Aerospace, Electronics & Electrical, Medical Devices, Pharmaceuticals & Nutraceuticals, Biochemistry, Food & Beverage Packaging, Logistics & Transportation, Furniture, E-commerce, and Retail.
- What materials can be stored in a Modula VLM for the mechanical processing industry?
  
  A
  
  Precision machine tools, cutting tools, jigs and fixtures, spare parts, small components, and workshop tools.
- What materials can be stored in a Modula VLM for the automotive industry?
  
  A
  
  From large items such as automotive molds, injection-molded parts, and metal castings to high-value automotive electronic components, production parts, and aftermarket spare parts.
- What materials can be stored in a Modula VLM for the aerospace industry?
  
  A
  
  Aerospace components, spare parts, and precision assemblies.
- What materials can be stored in a Modula VLM for the electronics and electrical industry?
  
  A
  
  Electronic components, finished goods, and semi-finished products — with optional ESD protection to safeguard static-sensitive materials.
- What materials can be stored in a Modula VLM for the medical device industry?
  
  A
  
  Medical equipment components, consumables, surgical kits, and device spare parts.
- What materials can be stored in a Modula VLM for the pharmaceutical and nutraceutical industry?
  
  A
  
  Pharmaceutical products and nutraceuticals — with optional controlled-environment storage for temperature- and humidity-sensitive items.
- What materials can be stored in a Modula VLM for the biochemistry industry?
  
  A
  
  Chemical raw materials, laboratory samples, and intermediates — with stable environmental control for sensitive biochemical materials.
- What materials can be stored in a Modula VLM for the food and beverage packaging industry?
  
  A
  
  Finished goods, semi-finished products, packaging materials, and production machinery spare parts.
- What materials can be stored in a Modula VLM for the logistics and transportation industry?
  
  A
  
  High-turnover small to medium-sized materials.
- What materials can be stored in a Modula VLM for the furniture industry?
  
  A
  
  Furniture components, finished products, semi-finished items, hardware parts, and accessories.
- What materials can be stored in a Modula VLM for the e-commerce and retail industry?
  
  A
  
  A wide variety of finished goods and merchandise — including cosmetics, perfumes, hardware tools, packaged food and beverages, as well as totes and bins used in daily warehouse operations.
- How often does a Modula VLM require maintenance?
  
  A
  
  Maintenance is typically recommended once a year or every 15,000 operating cycles — whichever comes first. The actual frequency depends on usage intensity and operating environment.
- What is Modula's standard after-sales service process?
  
  A
  
  Modula provides a standardized after-sales service process encompassing: Equipment Delivery → Installation & Commissioning → Operator Training → Periodic Inspections → Fault Response → Spare Parts Supply → Annual Maintenance. Professional, timely technical support is available throughout.
- Is training provided after equipment delivery? Are training manuals available?
  
  A
  
  Yes. Modula provides professional training for customer operators after equipment delivery — covering equipment operation, safety precautions, and common fault handling. Operation and maintenance manuals are also provided to ensure customers can operate the equipment independently and safely.
- Can Modula VLMs be relocated?
  
  A
  
  Yes. Modula VLMs can be relocated by professional engineering teams responsible for dismantling, transport, and reinstallation. It is recommended to contact Modula's after-sales service team for assessment and relocation planning prior to any move.
- Can a Modula VLM be extended in height after installation?
  
  A
  
  Yes. Thanks to the modular design, Modula VLMs can be height-extended after installation by adding columns and trays.
- What is the approximate budget for a Modula Vertical Lift Module?
  
  A
  
  Vertical Lift Modules are highly customized solutions. Pricing depends on factors including equipment dimensions, number of trays, load capacity, and optional features. Customers are encouraged to contact Modula's official team for a customized quotation based on their specific requirements.
- How can I determine if my warehouse is suitable for a Modula Vertical Lift Module?
  
  A
  
  Evaluate your warehouse's suitability for a VLM from the following perspectives:
  • Space conditions: Is the clear ceiling height above 2.9m (depending on model)? Is the floor level and load-bearing capacity sufficient?
  • Material characteristics: Do you handle small to medium-sized materials with diverse SKUs, small batch sizes, and high value that require frequent access or lean inventory management?
  • Operational pain points: Are you facing space constraints, low picking efficiency, inventory counting challenges, or heavy reliance on skilled labor?
  We recommend contacting Modula's professional team for an on-site assessment and requirements analysis to obtain a tailored feasibility evaluation and solution proposal.